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Customer Support Specialist job description

Post this Customer Support Specialist job description template to job boards and careers pages to attract and hire qualified professionals for your engineering department.

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Recruiting for the Customer Support Specialist position?

Are you starting your recruiting process for the position of Customer Support Specialist in your company and wondering how to start creating a job offer? We’re here to help. We have prepared a small cheat sheet for you below, which will help you understand what a Customer Support Specialist is responsible for. Once you have got to know it, feel free to use our job offer template as a whole or as an inspiration in your recruitment.

What Customer Support Specialist does?

Customer Support Specialist is responsible for handling customer requests, technical support and cooperation with the Customer Care department.

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Role in the organization:​

We are looking for a Customer Support Specialist who will be responsible for providing high-quality customer service. We are seeking a communicative, patient, and empathetic individual who is ready to work in a dynamic environment. If you enjoy helping others, possess excellent interpersonal skills, and are interested in developing in the customer support area, join our team. Please see below for details of the offer and requirements for this position.

Our requirements

  • Experience in customer service
  • Good verbal and written communication skills
  • Empathy and problem-solving skills
  • Resilience to stress
  • Ability to work in a team
  • Knowledge of CRM systems
  • Secondary or higher education
  • English language proficiency at a communicative level
  • Ability to work under time pressure
  • Attention to detail
  • Quick learning ability
  • Ability to handle conflict customers
  • Readiness for shift work
  • Proficiency in MS Office suite
  • Ability to work with telephone and computer systems

Your responsibilities

  • Responding to customer inquiries via phone, email, and chat
  • Resolving technical issues for customers
  • Providing support in using products and services
  • Recording inquiries and entering data into the CRM system
  • Collaborating with other departments to resolve customer issues
  • Monitoring customer satisfaction levels
  • Preparing customer service reports

What we offer?

  • Salary ranging from 4500 PLN to 5500 PLN gross per month
  • Employment contract or B2B
  • Private medical care
  • Possibility of remote or hybrid work
  • Flexible working hours
  • Onboarding and development training package
  • Friendly work atmosphere
  • Possibility of professional advancement
  • Non-monetary benefits (Multisport card, culture voucher)
  • Team-building outings and corporate events
  • Employee loyalty program
  • Opportunity to participate in corporate volunteer programs
  • Flexible social benefits
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